Refund policy

Last updated: October 14, 2026

Our 60-night promise

Try Petciety for 60 nights. If you don't see your pet more comfortable, we'll refund the full product price.

How to get a refund

  1. Email petcietyco@gmail.com within 60 nights of delivery with your order number.
  2. We reply within 1 business day with the return address and instructions.
  3. Send the product back with all its parts, in any condition. Please use a tracked service and keep the tracking number.
  4. We refund your original payment method within 5 business days of receiving your return. Your bank may take a few more days to show it.

Good to know

  • The 60 nights start on the day your order is delivered.
  • Return shipping is paid by the customer, unless the item arrived damaged, faulty or wrong.
  • Please don't send items back without contacting us first, so we can match the return to your order.
  • Bundles: you can return part of a bundle. We refund the items you send back, minus the bundle savings that applied to them.
  • Where shipping was charged, the original shipping cost is not refundable.
  • One promise per pet, per product.

Damaged, faulty or wrong items

If your order arrives damaged, stops working because of a manufacturing fault, or isn't what you ordered, email us a photo or short video within 14 days of delivery (or as soon as the fault appears). We'll send a free replacement or give you a full refund. You don't need to send the item back unless we ask.

Cancellations

Want to cancel? Email us within 12 hours of placing your order. If it hasn't shipped yet, we cancel it and refund you in full. Once it has shipped, the 60-night promise applies.

Your legal rights

This promise is in addition to your legal rights as a consumer and does not affect them. Customers in the UK and EU may also cancel within 14 days of delivery without giving a reason, under consumer contract regulations.

Contact

Email petcietyco@gmail.com. A real person replies within one business day.